CRW Graphics, Inc. (“CRW Graphics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you use our website and related services (collectively, the “Services”). It also explains your rights under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) for users within the European Economic Area (“EEA”).

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1. Who We Are

• Data Controller: For the purposes of the GDPR and other applicable data protection laws, CRW Graphics is the “data controller,” which means we are responsible for deciding how and why we collect and use your personal data.
• Contact Information:
  CRW Graphics, Inc.
  9100 Pennsauken Hwy,
  Pennsauken, NJ 08110, USA
  Phone: (856) 662-9111
  Email: info@crwgraphics.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website https://www.crwgraphics.com (the “Site”)
• Any related products, services, or digital platforms offered by CRW Graphics
• Emails, texts, or other electronic messages between you and us

It does not apply to information collected by any third-party websites, services, or applications that may link to or be accessible from our Site.

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3. What Information We Collect

We may collect personal data from you when you:

1. Browse Our Site:
   • Technical Data: IP address, browser type, device identifiers, operating system, and browsing behavior.
   • Cookies and Tracking Technologies: We use cookies and similar technologies to analyze site traffic and enhance user experience. Please see our Cookie Policy for more details.
2. Create an Account or Place an Order:
   • Identity Data: Name, username, password.
   • Contact Data: Email address, phone number, billing and shipping address.
   • Financial Data: Payment details (e.g., credit card number, expiration date).
   • Transactional Data: Order history, product or service preferences, and purchase details.
3. Request Customer Support or Contact Us:
   • Support Data: Any information you provide via email, phone, or web forms, including your name, contact information, and description of your request.
4. Submit Content for Printing or Upload:
   • User Content: Any images, text, or documents you upload to our Site or share with us for printing or design services.
5. Subscribe to Marketing Communications:
   • Marketing Data: Email address, preferences for receiving marketing from us.

4. How We Use Your Information

We use personal data for the following purposes:

1. To Provide and Maintain Our Services
   • Fulfilling orders, delivering products, processing payments, and communicating order updates.
   • Setting up and managing user accounts.
2. To Improve User Experience and Our Operations
   • Personalizing content and enhancing navigation on our Site.
   • Analyzing trends, usage, and customer behavior to improve our Services.
3. To Communicate With You
   • Responding to inquiries, requests for support, or administrative messages.
   • Sending important updates or changes to our policies or Services.
4. For Marketing and Promotions
   • Sending newsletters, promotional emails, or other marketing materials (where permitted by law and subject to your consent, if required).
5. To Comply With Legal Obligations
   • Cooperating with law enforcement or regulatory authorities when legally required.
   • Enforcing or defending legal rights and meeting our contractual obligations.

5. Legal Bases for Processing (GDPR)

For individuals in the EEA, we process your personal data under the following legal bases:

1. Contract Performance: We process your personal data to fulfill our contractual obligations to you (e.g., to provide products or services you request).
2. Legitimate Interests: We process your personal data when it is in our legitimate interests and does not override your data protection rights (e.g., improving our Site and Services, fraud prevention).
3. Legal Obligations: We may be required to process your personal data to comply with laws and regulations.
4. Consent: Where we rely on your consent (e.g., for sending marketing communications), you have the right to withdraw your consent at any time.

6. How We Share Your Information

We do not sell your personal data. We may share or disclose your personal data in the following circumstances:

1. Service Providers and Partners:
   • With vendors, contractors, and other service providers who need access to your personal data to perform work on our behalf (e.g., payment processors, shipping companies, IT service providers).
2. Business Transfers:
   • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
3. Legal and Regulatory Compliance:
   • To comply with applicable laws, regulations, or legal processes.
   • To respond to lawful requests by public authorities, including for national security or law enforcement purposes.
4. Protection of Rights:
   • To enforce our Terms of Service and other agreements.
   • To protect the rights, property, or safety of CRW Graphics, our customers, or others.

7. International Data Transfers

CRW Graphics is based in the United States, and the personal data we collect may be transferred to, stored in, or processed in the United States or other countries. If you are located in the EEA, we will ensure that your personal data is afforded an adequate level of protection by using appropriate safeguards, such as Standard Contractual Clauses, when transferring data outside the EEA.

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8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, accounting, or regulatory requirements. When we no longer need your personal data, we will securely delete, destroy, or anonymize it.

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9. Your Rights (GDPR and Other Jurisdictions)

If you are located in the EEA or other regions with similar data protection laws, you may have the following rights, subject to certain limitations:

1. Right to Access: Request a copy of the personal data we hold about you.
2. Right to Rectification: Request correction of inaccurate or incomplete personal data.
3. Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data when there is no legitimate reason for us to continue processing it.
4. Right to Restrict Processing: Request that we limit the processing of your personal data under certain circumstances.
5. Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and request the transfer of your personal data to another controller.
6. Right to Object: Object to certain processing of your personal data based on legitimate interests or for direct marketing purposes.
7. Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.

How to Exercise Your Rights:
If you wish to exercise any of these rights, please contact us at info@crwgraphics.com. We may request additional information to verify your identity before fulfilling your request. If you believe we have infringed upon your data protection rights, you also have the right to file a complaint with a supervisory authority in your country of residence (in the EEA, this is typically your local Data Protection Authority).

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10. Security Measures

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage of data can be guaranteed 100% secure. If you have any questions about the security of your personal data, please contact us.

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11. Children’s Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verified parental consent, we will take steps to delete such information promptly.

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12. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users on our Site. This helps us provide you with a good experience when you browse our Site and allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

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13. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications that are not operated or controlled by CRW Graphics. Please note that this Privacy Policy does not apply to these third-party sites. We encourage you to read the privacy policies of any third-party website you visit or service you use.

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14. Changes to This Privacy Policy

We may update or modify this Privacy Policy at our discretion to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our Site and Services after any such update constitutes your acceptance of the revised Privacy Policy.

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15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CRW Graphics, Inc.
9100 Pennsauken Hwy
Pennsauken, NJ 08110, USA
Phone: (856) 662-9111
Email: info@crwgraphics.com

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